The center stone was originally a marquis cut, so we were able to get that removed since I prefer the princess cut. Jennifer then found a few princess cut diamonds that we were able to examine and ultimately choose the best one for the setting (and the price point). She kept in contact with us and was very knowledgeable - we went in not knowing too much about buying diamonds but she was able to simply explain the process and all the details. Our entire experience was wonderful, and we felt like we were getting personalized service that other "box" jewelry stores probably wouldn't provide.
Horrible. I came in the store today to buy an engagment ring for my boyfriend. 3 ppl were working with 2 customers being helped already. No one said hi to me or even acknowledged I was in the store. After waiting 15 mins with no one offering to help me I walked out of the store. Very rude and inconsiderate. An employee by the name of Bob literally walked past me 3 times with not so much as a hello. Dont go here unless you look like you can buy half the store or they will not give you the time of day. Very disappointed.
Had a great experience here! I was recommended by a friend after I was gifted an old ring from my Aunt. Jennifer helped my now-fiance and I out every step of the way and we are both very pleased with the result!
Bob and his staff are great and really helped me find the perfect ring. A very nice local jewelry store that does not try to just sell you anything. They take the time to educate as well. Could not be happier with my choice of Nelson's jewelry.
Nellson Jewelers has been the go-to place for us. I purchased a CZ ring in a good quality silver/platinumsetting. I wore it for a year and one day noticed a big gouge on the side and a stone missing. I didn't even remember doing it and yet it was substantial damage. I thought that maybe the manufacturer would fix it up a bit. Nellson's thought they would replace it for free, and they did. I know it cost them money to ship it and keep track of the repair, and was impressed they did that all for free. They continue to win my loyalty.
Bob Nelson of Nelson's Jewelry was wonderful! He worked with me to craft a unique new past, present, future ring utilizing the marquis stone from my wife's original 20 year old engagement ring. He was committed to my satisfaction and scoured his suppliers for the right setting, all while staying close to my conservative price range. I also am proud to support a local business who cares where their diamonds come from - so much, in fact, that they traveled to South Africa and toured the mines, etc. and have remained committed to the region ever since.
Another nice gesture is that they provide a percentage off my fiance's ring if I buy through them as well! We will be returning soon. Thank you to Nelson's and specifically Jennifer! She made something that could possibly have been stressful into an exciting experience.
Nelson S Jewelry is a US Jewelry Store based in Crystal Lake, Illinois. Nelson S Jewelry is located at 1B Crystal Lake Plaza, Crystal Lake, IL 60014, USA.
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