Took my son and my brother to see the Pokémon: I Choose You! movie and had a great time. Next time we visit, maybe we'll have time to play some of the arcade games!
Love this place I drive 45 minutes to watch movies here. It's clean friendly staff.
Very clean, well insulated from sound from the screens next door. Friendly staff. An overall great experience.
Excellent theater. The place is kept clean. The theater is spacious. There is plenty of both elbow and leg room. And the seats, which are large and comfortable, recline.
I would give zero stars if I could. We purchased tickets online from regal and never received a confirmation email. Tonight we went to try and receive our already purchased tickets and couldn't. After explaining to the lady at the front desk she got her manager. He gave us random seats and said "they may or may not be taken" And to let them know if people were sitting in our seats. The seats were taken, so when we went back to talk to the manager he said there was nothing he could do without a confirmation email. Even though we never received one but were charged. Then he proceeded to talk down to us and say he won't go above and beyond, and wouldn't give us a refund because we didn't "buy the tickets". After arguing back and forth, he gave us passes for a later show because he would not give us a refund without a confirmation code. We Will be taking our business to AMC because the convenient location isn't worth the headache from the poorly trained management and rude customer service received from here.
Regal Cinemas Crystal Lake Showplace 16 is a US Movie Theater based in Crystal Lake, Illinois. Regal Cinemas Crystal Lake Showplace 16 is located at 5000 Northwest Hwy, Crystal Lake, IL 60014, USA.
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