Great selection of unique toys and games. If you are stuck they will recommend items based on the person you are buying for. They are so knowledgeable about their products. I really like this store.
My children and I walked to Marvin's while my wife was at her brother's graduation. My son is in 3rd grade and all about the "Fidget Spinner" trend. I gave the kids an opportunity to pick out a toy from the store and Gavin picked out a very cool spinner with LED lights. I paid for the spinner, and another toy for my daughter, and we made our way out of the store. At the next store my son noticed that one of the LED lights was no longer lighting up on his new spinner. After paying $15.99 (for a spinner I could've bought on Amazon for $8) I was hoping that he would have at least tested the spinners to make sure they worked before walking out. But he's 9. And I didn't think about it. So back to Marvin's we went hoping to exchange our spinner for one that worked.
The owner is a teacher and she knows her stuff! We came in looking for Christmas gifts for my two grandchildren aged 3 and 5 and left an hour later with everything wrapped and ready to go! We had age appropriate crafts, games and books! Best yet, the prices were reasonable and the wrapping free!
We have loved Marvin's Toy store since discovering it several years ago. It is our go to place for great toys for our grandchildren. Now we have started letting the kids shop with us to buy a favorite toy. They have an amazing selection of educational and quality toys to pick from--and the staff is incredibly friendly.
I may be out $15.99 but Marvin's is out a family of local shoppers. I'll stick to Amazon from now on.
When I walked in I asked to see the manager. I explained the situation and was very cordial. I told her we'd like a replacement and instead of being nice about it -- she was very rude. Which was surprising. We've always had good experiences. Instead of exchanging out the device she popped out one of the LEDs and put a new one in. She then asked me for my receipt and CIRCLED the bottom where it said that "all sales are FINAL on spinners and no returns would be accepted". So, clearly, they know they are junk. We walked out of the store and that one broke too. Feeling completely deflated I decided there was no point in going back to ask for a new one.
Downtown Crystal Lake is always the highlight of our visit when we're in town to see family. Our kids love stopping into Marvin's to see what's new and our family is a big on shopping local. After this last experience, we will not be stopping at Marvin's again.
So many different toys for all ages. I loved coming in and just looking around for a while. The feel of the place is very local and gets you out of the typical bix box toy stores into something more personal.
This store is great! There are so many unique toys here!
Before writing this review, I emailed Marvin's explaining my bad experience hoping for an apology at the very least. It's been over a week now, and still nothing from them. Talk about terrible customer service.
Marvin S Toy Store is a US Book Store based in Crystal Lake, Illinois. Marvin S Toy Store is located at 64 A North Williams Street, Crystal Lake, IL 60014, USA.
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